Submitting a Complaint
For a complaint to be acted upon, it must be in writing and must have an original signature. A letter of complaint is most useful when it includes the information listed below. If you do not have all of the information or access to it, do not let this stop you from submitting the complaint.
- Full name and, if possible, registration number of the registered nurse whose behaviour is unacceptable.
- A detailed description of the unacceptable behaviour with examples of specific incidents that support the complaint. For each incident provide date, time, place, who was involved, names of other registered nurses, clients and others who have direct knowledge of the behaviour, what happened, how it affected client care, as well as specific standards, workplace policies, procedures or guidelines that have not been met.
- Copies of documents supporting the complaint. This may include copies of incident reports, chart pages, narcotic records, performance appraisals or other reports of nursing performance, written statements from co-workers, other staff, clients or clients‘ relatives.
- An outline of any action taken by the employer and others since the unacceptable behaviour was first noticed, and a description of the registered nurse's responses to those actions.
- The date the registered nurse started working for the employer and, if applicable, when the employment was terminated.
Complaints should be submitted to:
Yukon Registered Nurses Association
Whitehorse, Yukon Y1A 1H8
When a Complaint is Received
When YRNA receives a complaint, it may be dealt with through consensual resolution, or it may proceed through to a formal inquiry.
In the first process, YRNA negotiates directly with the nurse in question to determine appropriate action to address the concern. In the second process, the Association gathers evidence and holds a formal hearing before the Discipline Committee. This method is judicial in nature, similar to a court proceeding.
Both processes are designed to deal with complaints in a way that is effective and fair to all concerned, to carry out YRNA's responsibility to the public, and to maintain the integrity and standards of the profession. As far as is possible, YRNA will let you know about the outcomes of action related to the complaint you have submitted.
If you have questions regarding the procedures for submitting a complaint, contact YRNA at