Submitting a Complaint

For a complaint to be acted upon, it must be in writing and must have an original signature. A letter of complaint is most useful when it includes the information listed below. If you do not have all of the information or access to it, do not let this stop you from submitting the complaint.

Complaints should be submitted to:

Executive Director
Yukon Registered Nurses Association
204-4133-4th Avenue
Whitehorse, Yukon Y1A 1H8

When a Complaint is Received

When YRNA receives a complaint, it may be dealt with through consensual resolution, or it may proceed through to a formal inquiry.

In the first process, YRNA negotiates directly with the nurse in question to determine appropriate action to address the concern. In the second process, the Association gathers evidence and holds a formal hearing before the Discipline Committee. This method is judicial in nature, similar to a court proceeding.

Both processes are designed to deal with complaints in a way that is effective and fair to all concerned, to carry out YRNA's responsibility to the public, and to maintain the integrity and standards of the profession. As far as is possible, YRNA will let you know about the outcomes of action related to the complaint you have submitted.

If you have questions regarding the procedures for submitting a complaint, contact YRNA at

Phone: 867-667-4062
Fax: 867-668-5123
Email: admin@yrna.ca